This agreement governs your use of DrexStack services provided by Crimson Stone LLC. Please read it carefully. By engaging our services you accept these Terms.
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Crimson Stone LLC, operating under the brand name DrexStack (“DrexStack,” “we,” “us,” or “our”), governing your access to and use of the DrexStack website at drexstack.com and any services provided by DrexStack.
By accessing our website, submitting a contact form, scheduling a strategy call, entering into a service agreement, or otherwise engaging with DrexStack, you acknowledge that you have read, understood, and agree to be bound by these Terms.
IMPORTANT: These Terms contain an agreement to arbitrate disputes individually and a waiver of class action rights. Please read Section 14 carefully.
DrexStack provides done-for-you digital infrastructure services for service businesses, including:
The specific scope of services provided to you will be defined in a written service agreement or statement of work executed between you and DrexStack.
By using our website or services, you represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal capacity and authority to enter into binding contracts; (c) if you are entering into this agreement on behalf of a business entity, you are authorized to bind that entity; (d) your use of our services does not violate any applicable law or regulation; and (e) all information you provide to us is accurate, current, and complete.
Paid services require a written service agreement specifying the scope, deliverables, timeline, and fees. No services will commence until a service agreement is executed and the applicable setup fee is received.
All fees are quoted in U.S. dollars. Setup fees are due prior to commencement of work. Monthly retainer fees are due on the first business day of each month. We reserve the right to suspend or terminate services for accounts more than fifteen (15) days past due.
Setup fees are non-refundable after work has commenced. If you terminate your service agreement within 48 hours of execution before any work has begun, you may request a full refund of the setup fee. Monthly retainer fees are not refundable for months in which services have been delivered. We do not issue partial month refunds.
We will provide at least thirty (30) days advance written notice before implementing any price increases for existing clients. Continued use of services after the effective date of a price change constitutes acceptance of the new pricing.
To enable us to deliver our services effectively, you agree to:
Delays caused by your failure to fulfill these obligations may affect project timelines and will not constitute a breach by DrexStack.
DrexStack retains ownership of all methodologies, frameworks, processes, templates, training data, and system architectures we develop, to the extent they represent our proprietary approaches not specific to your business.
Upon full payment of all fees due, DrexStack assigns to you the specific configurations, content, and customizations created exclusively for your business, including your CRM pipeline stages, automation sequence content, AI agent knowledge base content, landing page copy and design, and custom reporting configurations. This assignment does not include the underlying platform (GoHighLevel), third-party tools, or DrexStack's proprietary frameworks.
You retain ownership of all content, data, trademarks, and business information you provide to DrexStack. You grant DrexStack a limited, non-exclusive license to use your content solely to perform our services for you.
We reserve the right to reference you as a client and describe the general nature of services provided for our portfolio and marketing materials, unless you request confidentiality in writing. We will not disclose specific financial information or proprietary business details without your written consent.
Both parties agree to maintain the confidentiality of the other party's confidential information using at least the same degree of care used for their own confidential information, but in no event less than reasonable care. Confidential information may only be used for the purpose of performing or receiving services, and may not be disclosed to third parties without prior written consent, except as required by law or to service providers bound by equivalent confidentiality obligations.
Confidential information does not include information that is publicly known through no breach of this agreement, was rightfully known before disclosure, is independently developed without reference to confidential information, or is required to be disclosed by law or court order.
DrexStack builds systems primarily on the GoHighLevel platform and integrates with various third-party tools. You acknowledge and agree that:
By submitting your phone number through our website form and checking the applicable consent boxes, you expressly consent to receive SMS messages from DrexStack as described in our Privacy Policy Section 6. You may opt out at any time by replying STOP to any SMS message.
Standard message and data rates may apply to all SMS messages sent or received in connection with DrexStack services. These rates are determined by your mobile carrier and are not controlled by DrexStack. By opting in to SMS communications you acknowledge and accept that your mobile carrier may charge you for messages sent and received.
Message frequency varies based on your engagement with our services. Transactional messages are sent as needed in connection with active services. Marketing messages will not exceed four (4) per month unless separately consented to. Approximate message frequency will be stated in all opt-in disclosures presented at the time of sign-up.
To opt out of all SMS messages at any time reply STOP to any message from DrexStack. To request help reply HELP to any message. You may also contact us at legal@drexstack.com or call (469) 755-7694.
If we build SMS automation systems for your business, you are solely responsible for ensuring compliance with all applicable laws and regulations, including the TCPA, CAN-SPAM Act, and applicable state laws. Specifically:
DrexStack is not a law firm and does not provide legal advice regarding TCPA compliance. Consult qualified legal counsel for specific compliance guidance.
Mobile carriers including AT&T, Verizon, T-Mobile, and others are not liable for delayed or undelivered messages. Carriers make no warranty or representation, express or implied, including warranties of merchantability or fitness for a particular purpose, as to the subject matter, quality, or content of any SMS message sent through their networks. DrexStack does not guarantee that SMS messages will be delivered without delay, error, or interruption, as delivery is subject to carrier network availability, device compatibility, and other factors outside our control. DrexStack is not liable for any failure of message delivery attributable to mobile carrier network conditions, outages, or policies.
Our SMS communications program is intended solely for individuals who are 18 years of age or older. By opting in to receive SMS messages from DrexStack you represent and warrant that you are at least 18 years of age. If you are under 18 years of age you are not authorized to opt in to or participate in our SMS messaging program.
Our full SMS messaging practices, including how we collect, use, store, and protect your personal information and phone number, are described in our Privacy Policy available at drexstack.com/privacy-policy. By opting in to receive SMS messages from DrexStack you acknowledge that you have read and understood our Privacy Policy.
You agree to indemnify, defend, and hold harmless DrexStack and Crimson Stone LLC from any claims, damages, fines, penalties, and legal fees arising from your violation of the TCPA, CAN-SPAM Act, or similar laws in your use of SMS or email automation systems we build for you.
DrexStack warrants that: (a) we have the right to provide the services described in your service agreement; (b) we will perform services in a professional and workmanlike manner consistent with industry standards; and (c) to our knowledge, the deliverables we provide will not infringe the intellectual property rights of third parties.
DrexStack does not guarantee specific business results, revenue increases, lead generation volumes, conversion rates, or return on investment from the systems we build. Results depend on many factors outside our control. Any projections or estimates we provide are illustrative only and do not constitute guarantees.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to indemnify, defend (at DrexStack's option), and hold harmless DrexStack, Crimson Stone LLC, and their respective officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:
You may terminate your monthly retainer service agreement by providing thirty (30) days prior written notice to legal@drexstack.com. You will be billed for services during the notice period. Setup fees are non-refundable upon commencement of work.
DrexStack may terminate or suspend your services immediately upon written notice if: (a) you breach these Terms and fail to cure the breach within seven (7) days of written notice; (b) payment is more than fifteen (15) days past due; (c) you use our services for illegal purposes; (d) you engage in abusive, threatening, or harassing conduct toward our team; or (e) continuing services would violate applicable law.
Upon termination: (a) your right to receive services immediately ceases; (b) all fees accrued prior to termination become immediately due; (c) each party will return or destroy the other's confidential information upon request; (d) DrexStack will provide you with a reasonable transition period of up to fourteen (14) days to export your data; and (e) ownership of client-specific deliverables transfers to you upon receipt of all outstanding payments.
Sections relating to intellectual property, confidentiality, warranties and disclaimers, limitation of liability, indemnification, dispute resolution, and governing law survive termination of these Terms.
Before initiating formal dispute resolution, both parties agree to attempt to resolve disputes informally. The party with a dispute must send written notice describing the dispute in reasonable detail. The parties will then have thirty (30) days to attempt to resolve the dispute through good faith negotiation.
YOU AND DREXSTACK EACH WAIVE THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. DISPUTES MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS ONLY.
Either party may seek emergency injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending arbitration. Claims under $10,000 may be brought in small claims court in Dallas County, Texas instead of arbitration.
These Terms and any disputes arising from or related to them are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Dallas County, Texas.
These Terms, together with your executed service agreement and our Privacy Policy, constitute the entire agreement between you and DrexStack regarding our services and supersede all prior discussions, representations, and agreements.
We may modify these Terms by posting updated Terms on our website. For material changes, we will provide at least thirty (30) days advance notice. Your continued use of our services after the effective date constitutes acceptance.
If any provision of these Terms is found invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. DrexStack may assign these Terms in connection with a merger, acquisition, or sale of assets.
Neither party will be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including natural disasters, government actions, internet outages, or third-party platform outages, provided the affected party gives prompt notice and uses reasonable efforts to resume performance.
The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, employment, or franchise relationship.
Legal notices under these Terms must be in writing and sent to DrexStack at legal@drexstack.com or by certified mail to our Dallas, Texas business address.
For questions about these Terms of Service: